Frequently asked questions

Our socks are designed by our team in London and then manufactured at a family-run factory in Portugal, who are experts at achieving our more complex weaves and designs.  The only exceptions are our Cashmere and Welly collection, which are delicately crafted in Scotland.

You can learn more about how our socks are made on our blog: How we make our socks

There is a reason why most clothes are made of cotton – it is a lightweight but durable fibre that holds its colour and shape with multiple washes. We think the best option for everyday socks is Scottish Lisle cotton, which is obtained through a process where the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.

Special/Exclusive Collections

The above chart applies to all of our sock styles with the exception of our 100% Cotton socks, which will run a little larger, and our Retro Stripe Collection socks, which will run a little smaller than other styles due to their design and composition.

The majority of our socks sit comfortably mid-calf, with the exception of our Knee High range and our Welly Socks (over the calf), our Simply Trainer range (ankle length), and our Simply Active Quarter and Simply Active Ankle.

If you ordered one to four individual pairs, you will receive them wrapped in our branded tissue paper and packed in one of our lovely London Sock Company envelopes that fit through the letterbox.

If you ordered five to 10 individual pairs, these will be wrapped in our branded tissue paper and sent out in a branded black box. This is the only instance where the outer packaging will be branded. 

If you’re interested in ordering five to 10 pairs as a gift and do not wish to receive them in branded packaging to avoid spoiling the surprise, we would recommend browsing our selection of gift boxes.

All of our prepacked sets will be presented in one of our luxury gift boxes, and the outer packaging will not be branded. 

You can sign up for our Sock Club subscription here. Simply enter your details and choose how many pairs you want to receive each month (or quarter for ROW). There is no joining fee, all you pay for is the socks that we deliver.

You can purchase a gift subscription here. You will have the option to select the duration of the subscription plan (3, 6 or 12 months) and the number of pairs you would like the lucky recipient to get every month or quarter.

Welcome to our Sock Club! You can activate your gift voucher here

Absolutely. Go wild. As a subscription member, you have access to our exclusive member’s section where you can edit your sock queue (simply click ‘Manage queue’) to suit your preference.

Members can log in at: www.londonsockcompany.com/sign-in

The first pair(s) will be dispatched 1-2 days after you sign up or redeem the voucher, so you can start adding socks to your queue as soon as you set up the subscription. Once you’ve added the pairs you want to receive to your queue, simply sit back and relax – you don’t need to follow any additional steps. 

From then on, we’ll email you in advance each month or quarter giving you some time to update your queue, pause or cancel your up-coming subscription. The socks will be shipped automatically on the date indicated on your dashboard. 

As a sock club member, you will have access to all of our patterns, colours and styles except for our Merino Wool and Cashmere ranges, as they are exclusive collections made with different materials.

We believe that you can never have too many socks. But, if you find your sock drawer is overflowing, you can pause or cancel your subscription anytime via the member portal. Simply log on at londonsockcompany.com/sign-in

Yes, shipping is included in the price of our Sock Club subscriptions so you can rest assured that there are no delivery charges on top of the monthly or quarterly subscription cost. However, depending on your location your order may be subject to import duties, which are levied once your package reaches your country. For more information on import duties, please see our Delivery & Returns page.

Unfortunately not. However, if your subscription order has been dispatched more than 5 business days ago in the UK or more than 15 business days outside of the UK, please get in touch with our Customer Care team who will be happy to assist you.

When it comes to socks, we work quickly. So once your order is confirmed our fulfilment centre will start preparing it for shipping. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. However, if you do notice an error or would like to cancel your order please get in touch with us ASAP. We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfilment centre, we will unfortunately not be able to make any changes.

Thank you for choosing us for your gift! During the checkout process, you will be given the option to add a short gift note that will be printed and sent with your order. 

If you want to give the gift of great sock style to someone and have the socks shipped to them directly, you can simply use their address as the delivery address for your order. This box is located just below the delivery and billing address form on the checkout page, listed as ‘Ship to a different address?’

And don’t worry, we don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent to yourself.

As all of our gift boxes are pre-packed, we are currently unable to offer customised gift sets. However, we offer a wide selection of gift boxes suitable for every taste and occasion!

In the unlikely event that you receive a faulty pair of socks or that they develop a hole, please get in touch with our Customer Care team with your order number and a picture of the fault or hole. We will be happy to look into it and, as per our Sock Sure guarantee, we’ll replace any damaged socks within a year of purchase.

Due to the new customs procedures, the transit time for orders shipped to the EU is currently longer than usual. Please be assured that we are working closely with our fulfilment centre and our partner couriers to resolve this as soon as possible.

You can pay for any shop order using a credit card, debit card, Paypal account or Apple Pay on our website. 

If you’re signing up for a subscription, however, please note that a credit or debit card is required to set up the regular payment. 

If you would prefer to place your order over the phone, simply call our Customer Care team and we’ll be happy to assist you.

Yes, we ship worldwide! We are currently unable to ship to Greece, Norway, Russia and Kazakhstan due to delivery issues, but we are working to resolve this and restart shipping as soon as possible.

We always do our best to ensure you receive your order as quickly as possible.  Orders placed before 2 pm Monday to Friday will be dispatched the same day. Orders placed after 2 pm Monday to Friday will be dispatched the next working day.

Here is our quick reference delivery guide for normal shipping times:

Once your order is shipped, you’ll receive a confirmation email stating that the parcel has been sent out and providing the tracking details, you’ll then be able to track your order here. If you need any help tracking your order, please do not hesitate to get in touch with our Customer Care team at [email protected] and we’ll be happy to assist you.

We’re sorry you didn’t love your order, you can return this for a full refund within one month of purchase. We accept returns if the items are in their original packaging and are unworn.

If you would like to return your order, please fill in our Returns Form.

This page will allow you to register your return, request a refund or exchange and add special instructions. If you are based in the UK, you will also be able to download a freepost returns label.

If you want to return a subscription dispatch or if you need any assistance, please do not hesitate to get in touch with us.

Yes, we offer an extended returns period for all orders placed between the 24th of October and the 24th of December. These orders can be returned until the 31st of January of the following year.

It usually takes between 5-10 working days for a refund payment to reach your bank account. If it’s been longer, get in touch and we’ll be happy to look into this for you.

We offer a range of corporate gifting products to suit every budget, if you are interested in viewing our corporate gifting brochure or want to speak to a member of the team contact us at [email protected]

We would love for London Sock Company to play a part in your big day! If you would like some style advice to find the perfect pair of socks to complement your suit or wedding colours, you can contact us here and we will be happy to help.

In December 2019 we launched our biggest charity project yet, Share a Pair. With every purchase from London Sock Company, we are donating a pair of socks to one of our partner charities who are carrying out incredible work in London and further afield: Crisis and Choose Love – Help Refugees.

Great news, our Sock Amnesty is on! And this time we have taken it to the next level by partnering with The Reclaimery to repurpose donated socks into warm fingerless gloves and neck warmers. These will then be distributed to those in need by homeless charity Crisis UK. To learn more about this initiative and The Reclaimery, visit our Sock Amnesty page.

We receive a large number of requests for our support from various organisations, and we are truly grateful to be considered for these wonderful events.

However, as a small business it is not possible for us to honour all of them, and we would not want to arbitrarily choose between all these worthwhile causes. For this reason, we are only able to work with our long-standing charity partners at this time. 

We wish you every success!