Free delivery when you spend $100 or become a Sock Club Member

Frequently asked questions

COVID-19 Updates

Can I still contact Customer Care?

Of course, we are working remotely, our team will be available from Monday to Friday, 9am to 12pm and 1pm to 5pm (UK time) as usual. 

For urgent queries, we recommend sending an email to [email protected] or contacting us via live chat.

Can I still shop at London Sock Company?

Yes, we are operating business-as-usual, and are committed to our team, our customers and our suppliers. We will continue to monitor the situation very closely and we will provide updates if there are any changes.

Product & Packaging

Where are the socks made?

Our socks are designed by our team in London and then manufactured at a family-run factory in Portugal, who are experts at achieving our more complex weaves and designs.  The only exceptions are our Cashmere and Welly collection, which are delicately crafted in Scotland.

You can learn more about how our socks are made on our blog: How we make our socks

What’s the composition of the socks?

There is a reason why most clothes are made of cotton – it is a lightweight but durable fibre that holds its colour and shape with multiple washes. We think the best option for everyday socks is Scottish Lisle cotton, which is obtained through a process where the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.

Style Composition
Simply Sartorial Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%.
Spot of Style Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
Shaken & Stirred Scottish Lisle Cotton 74%, Polyamide 25%, Elastane 1%
Ottaway Style Scottish Lisle Cotton 67%, Polyamide 33%
Bond St. Herringbone Scottish Lisle Cotton 80%, Polyamide 20%
Jermyn St. Houndstooth Scottish Lisle Cotton 80%, Polyamide 20%
100% Cotton Scottish Lisle Cotton 97.1%, Polyamide 2.9%
Breton Stripe Organic Cotton 80%, Polyamide 18%, Elastane 2%
Boot Socks Organic Cotton 86%, Polyamide 13%, Elastane 1%
Marl Socks Organic Cotton 60%, Polyamide 39%, Elastane 1%
Simply Active Ankle Socks Organic Cotton 85%, Polyamide 14%, Elastane 1%
Simply Active Crew/Quarter Socks Organic Cotton 81%, Polyamide 17%, Elastane 2%
Linen Blend Combed Cotton 64%, Polyamide 19%, Linen 16%, Elastane 1%
Welly Socks Merino Wool 85%, Nylon 10%, Lycra 5%
Jacquard Scottish Lisle Cotton 62%, Polyamide 38%
Weitz – Floral Scottish Lisle Cotton 52%, Polyamide 48%
Grosvenor Fine Stripe Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%

 

Special/Exclusive Collections

Style Composition
Mayfair Merino Wool Fine Merino Wool 80%, Polyamide 18%, Elastane 2%
Merino Socks Merino Wool 85%, Polyamide 15%
Cashmere Cashmere 85%, Polyamide 15%
McLaren Collection Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
Ilaria Collection Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
Retro Stripe Collection Recycled Cotton 38%, Recycled Polyester (RPET) 37%, Recycled Polyamide 22%, Elastane 3%
Michael Fisher Collection Organic cotton 60%, Polyamide 39%, Elastane 1%

Size guide

Shoe Size UK US EU
Extra Small 3-6 4-7 35-39
Small 4-7.5 5-8.5 37-41
Medium 8-10.5 9-11.5 42-44
Large 11-13.5 12-14.5 45-48

 

The above chart applies to all of our sock styles with the exception of our 100% Cotton socks, which will run a little larger, and our Retro Stripe Collection socks, which will run a little smaller than other styles due to their design and composition.

What’s the length of the socks?

The majority of our socks sit comfortably mid-calf, with the exception of our Knee High range and our Welly Socks (over the calf), our Simply Trainer range (ankle length), and our Simply Active Quarter and Simply Active Ankle.

How will my order be packed?

If you ordered one to four individual pairs, you will receive them wrapped in our branded tissue paper and packed in one of our lovely London Sock Company envelopes that fit through the letterbox.

If you ordered five to 10 individual pairs, these will be wrapped in our branded tissue paper and sent out in a branded black box. This is the only instance where the outer packaging will be branded. 

If you’re interested in ordering five to 10 pairs as a gift and do not wish to receive them in branded packaging to avoid spoiling the surprise, we would recommend browsing our selection of gift boxes.

All of our prepacked sets will be presented in one of our luxury gift boxes, and the outer packaging will not be branded. 

Sock Club Subscription

How does a London Sock Company subscription work?

Prepare to upgrade your sock drawer with new, stylish socks, conveniently delivered through your letterbox.

UK residents can choose to receive 1, 2 or 3 pairs per month, whilst international subscribers can select either 3, 6 or 9 pairs per quarter. 

You can choose your styles each month and add them to your sock queue, or wait for us to surprise you. You can pause or cancel at any time.

How do I sign up?

You can sign up for our Sock Club subscription here. Simply enter your details and choose how many pairs you want to receive each month (or quarter for ROW). There is no joining fee, all you pay for is the socks that we deliver.

How does an international subscription work?

Our international subscription plans are different from our UK subscription plans in terms of shipment frequency; instead of monthly shipments, the socks will be sent out every 3 months. 

For instance, a UK-based 3-month gift subscription for 1 pair/month will include a total of 3 pairs of socks, and we will ship one pair per month for a total of 3 months. 

An international 3-month gift subscription for 3 pairs/quarter, on the other hand, will also include a total of 3 pairs of socks, but all 3 of them will be shipped at once.

How can I buy a gift subscription for someone else?

You can purchase a gift subscription here. You will have the option to select the duration of the subscription plan (3, 6 or 12 months) and the number of pairs you would like the lucky recipient to get every month or quarter.

I have received a subscription voucher as a gift, how do I activate it?

Welcome to our Sock Club! You can activate your gift voucher here

Can I choose the socks I want to receive?

Absolutely. Go wild. As a subscription member, you have access to our exclusive member’s section where you can edit your sock queue (simply click ‘Manage queue’) to suit your preference.

Members can log in at: www.londonsockcompany.com/sign-in

The first pair(s) will be dispatched 1-2 days after you sign up or redeem the voucher, so you can start adding socks to your queue as soon as you set up the subscription. Once you’ve added the pairs you want to receive to your queue, simply sit back and relax – you don’t need to follow any additional steps. 

From then on, we’ll email you in advance each month or quarter giving you some time to update your queue, pause or cancel your up-coming subscription. The socks will be shipped automatically on the date indicated on your dashboard. 

What socks are available on subscription?

As a sock club member, you will have access to all of our patterns, colours and styles except for our Merino Wool and Cashmere ranges, as they are exclusive collections made with different materials.

Can I pause or cancel my subscription?

We believe that you can never have too many socks. But, if you find your sock drawer is overflowing, you can pause or cancel your subscription anytime via the member portal. Simply log on at www.londonsockcompany.com/sign-in

Is shipping included in the price of the subscription?

Yes, shipping is included in the price of our Sock Club subscriptions so you can rest assured that there are no delivery charges on top of the monthly or quarterly subscription cost. However, depending on your location your order may be subject to import duties, which are levied once your package reaches your country. For more information on import duties, please see our Delivery & Returns page.

Can I track my subscription delivery?

Unfortunately not. However, if your subscription order has been dispatched more than 5 business days ago in the UK or more than 15 business days outside of the UK, please get in touch with our Customer Care team who will be happy to assist you.

My Order

Can I amend or cancel my order after placing it?

When it comes to socks, we work quickly. So once your order is confirmed our fulfilment centre will start preparing it for shipping. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. However, if you do notice an error or would like to cancel your order please get in touch with us ASAP. We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfilment centre, we will unfortunately not be able to make any changes.

Gift orders

Thank you for choosing us for your gift! During the checkout process, you will be given the option to add a short gift note that will be printed and sent with your order. 

If you want to give the gift of great sock style to someone and have the socks shipped to them directly, you can simply use their address as the delivery address for your order. This box is located just below the delivery and billing address form on the checkout page, listed as ‘Ship to a different address?’

And don’t worry, we don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent to yourself.

Can I create my own gift box?

As all of our gift boxes are pre-packed, we are currently unable to offer customised gift sets. However, we offer a wide selection of gift boxes suitable for every taste and occasion!

I have received a faulty item

In the unlikely event that you receive a faulty pair of socks or that they develop a hole, please get in touch with our Customer Care team with your order number and a picture of the fault or hole. We will be happy to look into it and, as per our Sock Sure guarantee, we’ll replace any damaged socks within a year of purchase.

Will Brexit affect my order?

Due to the new customs procedures, the transit time for orders shipped to the EU is currently longer than usual. Please be assured that we are working closely with our fulfilment centre and our partner couriers to resolve this as soon as possible.

Payments

How can I pay for my order?

You can pay for any shop order using a credit card, debit card, Paypal account or Apple Pay on our website. 

If you’re signing up for a subscription, however, please note that a credit or debit card is required to set up the regular payment. 

If you would prefer to place your order over the phone, simply call our Customer Care team and we’ll be happy to assist you.

Shipping & Delivery

Do you ship worldwide?

Yes, we ship worldwide! We are currently unable to ship to Greece, Norway, Russia and Kazakhstan due to delivery issues, but we are working to resolve this and restart shipping as soon as possible.

How long will it take to receive my order?

We always do our best to ensure you receive your order as quickly as possible.  Orders placed before 2 pm Monday to Friday will be dispatched the same day. Orders placed after 2 pm Monday to Friday will be dispatched the next working day.

Here is our quick reference delivery guide for normal shipping times:

Location Cost Estimated Delivery Times Free Delivery
UK Standard £3.50 3-5 working days Orders over £60
UK Express £6.50 1-2 working days
US/Canada $15 4-7 working days Orders over $100
Euro €13 5-10 working days Orders over €75
ROW £15 5-8 working days Orders over £16

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email stating that the parcel has been sent out and providing the tracking details, you’ll then be able to track your order here. If you need any help tracking your order, please do not hesitate to get in touch with our Customer Care team at [email protected] and we’ll be happy to assist you.

Returns

What are the conditions for returning my order?

We’re sorry you didn’t love your order, you can return this for a full refund within one month of purchase. We accept returns if the items are in their original packaging and are unworn.

How can I return the items?

If you would like to return your order, please fill in our Returns Form.

This page will allow you to register your return, request a refund or exchange and add special instructions. If you are based in the UK, you will also be able to download a freepost returns label.

If you want to return a subscription dispatch or if you need any assistance, please do not hesitate to get in touch with us.

Extended returns policy for Christmas?

Yes, we offer an extended returns period for all orders placed between the 24th of October and the 24th of December. These orders can be returned until the 31st of January of the following year.

I’ve requested a refund, how long will the money take to reach my account?

It usually takes between 5-10 working days for a refund payment to reach your bank account. If it’s been longer, get in touch and we’ll be happy to look into this for you.

Corporate Gifting, Wedding Styling Service

Corporate Gifting

We offer a range of corporate gifting products to suit every budget, if you are interested in viewing our corporate gifting brochure or want to speak to a member of the team contact us at [email protected]

Wedding Styling Service

We would love for London Sock Company to play a part in your big day! If you would like some style advice to find the perfect pair of socks to complement your suit or wedding colours, you can contact us here and we will be happy to help.

Corporate Social Responsibility

Who are your current charitable partners?

In December 2019 we launched our biggest charity project yet, Share a Pair. With every purchase from London Sock Company, we are donating a pair of socks to one of our partner charities who are carrying out incredible work in London and further afield: Crisis and Choose Love – Help Refugees.

I would like to donate some socks – are you still running the Sock Amnesty initiative?

Great news, our Sock Amnesty is on! And this time we have taken it to the next level by partnering with The Reclaimery to repurpose donated socks into warm fingerless gloves and neck warmers. These will then be distributed to those in need by homeless charity Crisis UK. To learn more about this initiative and The Reclaimery, visit our Sock Amnesty page.

Can I request support for a charity?

We receive a large number of requests for our support from various organisations, and we are truly grateful to be considered for these wonderful events.

However, as a small business it is not possible for us to honour all of them, and we would not want to arbitrarily choose between all these worthwhile causes. For this reason, we are only able to work with our long-standing charity partners at this time. 

We wish you every success!

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