Frequently Asked Questions
Product & Packaging
Our socks are designed by our team in London and then manufactured at a family-run factory in Portugal, who are experts at achieving our more complex weaves and designs. The only exceptions are our cashmere socks and merino welly socks, which are crafted in Scotland.
You can learn more about how our socks are made on our blog: How we make our socks
There is a reason why most clothes are made of cotton – it is a lightweight but durable fibre that holds its colour and shape with multiple washes. We think the best option for everyday socks is Scottish Lisle cotton, which is obtained through a process where the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.
- Simply Sartorial: Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%;
- Spot of Style: Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%;
- Shaken & Stirred: Scottish Lisle Cotton 74%, Polyamide 25%, Elastane 1%;
- Ottaway Style: Scottish Lisle Cotton 67%, Polyamide 33%;
- Bond St. Herringbone: Scottish Lisle Cotton 80%, Polyamide 20%;
- Jermyn St. Houndstooth: Scottish Lisle Cotton 80%, Polyamide 20%;
- 100% Cotton: Scottish Lisle Cotton 97.1%, Polyamide 2.9%;
- Boot Socks: Organic Cotton 86%, Polyamide 13%, Elastane 1%;
- Simply Marl Socks: Organic Cotton 60%, Polyamide 39%, Elastane 1%;
- Simply Active Ankle Socks: Organic Cotton 85%, Polyamide 14%, Elastane 1%;
- Simply Active Crew/Quarter Socks: Organic Cotton 81%, Polyamide 17%, Elastane 2%;
- Linen Blend: Combed Cotton 64%, Polyamide 19%, Linen 16%, Elastane 1%;
- Welly Socks: Merino Wool 85%, Nylon 10%, Lycra 5%;
- Marl Trainers: Combed Cotton 80%, Polyamide 19%, Elastane 1%.
Special/Exclusive Collections:
- Mayfair Merino Wool: Fine Merino Wool 80%, Polyamide 18%, Elastane 2%;
- Simply Merino Socks: Merino Wool 85%, Polyamide 15%;
- Cashmere: Cashmere 85%, Polyamide 15%;
- The Spotlight Collection by Ilaria Urbinati: 82% Scottish Lisle cotton, 16% polyamide and 2% elastane;
- Retro Stripe Collection: Organic Cotton 76%, Polyamide 22%,Elast ane 2%;
- The Block Collection by Michael Fisher: Organic cotton 60%, Polyamide 39%, Elastane 1%;
- The Studio Collection by Michael Fisher: Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%
- Extra Small: UK 3-6, US 4-7, EU 35-39;
- Small: UK 4-7.5, US 5-8.5, EU 37-41;
- Medium: UK 8-10.5, US 9-11.5, 42-44;
- Large: UK 11-13.5, US 12-14.5, EU 45-48.
The above chart applies to all of our sock styles with the exception of our100% Cottonsocks, which will run a little larger.
The majority of our socks sit comfortably mid-calf, with the exception of our Knee High range and our Welly Socks (over the calf), our Simply Trainer range (ankle length), and our Simply Active Quarter and Simply Active Ankle.
If you ordered one to four individual pairs, you will receive them wrapped in our branded tissue paper and packed in one of our lovely London Sock Company envelopes that fit through the letterbox.
If you ordered five to ten individual pairs, these will be wrapped in our branded tissue paper and sent out in a branded box. This is the only instance where the outer packaging will be branded.
If you’re interested in ordering five to 10 pairs as a gift and do not wish to receive them in branded packaging to avoid spoiling the surprise, we would recommend browsing our selection of gift boxes.
All of our prepacked sets are presented in one of our luxury gift boxes, and the outer packaging will not be branded.
Sock Club Subscription
You can sign up for our Sock Club subscription here. Simply enter your details and choose how many pairs you want to receive each month (or quarter for ROW). There is no joining fee, all you pay for is the socks that we deliver.
You can purchase a gift subscription here. You will have the option to select the duration of the subscription plan (3, 6 or 12 months) and the number of pairs you would like the lucky recipient to get every month or quarter.
Welcome to our Sock Club! You can activate your gift voucher here
Absolutely. Go wild. As a subscription member, you have access to our exclusive member’s section where you can edit your sock queue (simply click ‘Manage queue’) to suit your preference.
Members can log in here
The first pair(s) will be dispatched 1-2 days after you sign up or redeem the voucher, so you can start adding socks to your queue as soon as you set up the subscription. Once you’ve added the pairs you want to receive to your queue, simply sit back and relax – you don’t need to follow any additional steps.
From then on, we’ll email you in advance each month or quarter giving you some time to update your queue, pause or cancel your up-coming subscription. The socks will be shipped automatically on the date indicated on your dashboard.
As a sock club member, you will have access to all of our patterns, colours and styles except for our Merino Wool, Cashmere, Welly and Special Edition ranges, as they are exclusive collections.
We believe that you can never have too many socks. But, if you find your sock drawer is overflowing, you can pause or cancel your subscription anytime via the member portal. Simply log on at londonsockcompany.com/sign-in
Yes, shipping is included in the price of our Sock Club subscriptions so you can rest assured that there are no delivery charges on top of the monthly or quarterly subscription cost. However, depending on your location your order may be subject to import duties, which are levied once your package reaches your country. For more information on import duties, please see our Delivery & Returns page.
Unfortunately not. However, if your subscription order has been dispatched more than 5 business days ago in the UK or more than 15 business days outside of the UK, please get in touch with our Customer Care team who will be happy to assist you.
My Order
When it comes to socks, we work quickly. So once your order is confirmed our fulfilment centre will start preparing it for shipping. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. However, if you do notice an error or would like to cancel your order please get in touch with us ASAP. We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfilment centre, we will unfortunately not be able to make any changes.
Thank you for choosing us for your gift! During the checkout process, you will be given the option to add a short gift note that will be printed and sent with your order.
If you want to give the gift of great sock style to someone and have the socks shipped to them directly, you can simply use their address as the delivery address for your order. This box is located just below the delivery and billing address form on the checkout page, listed as ‘Ship to a different address?’
And don’t worry, we don’t display the prices of our socks on the paperwork included with the order, so you can keep how much you’ve spent to yourself.
As all of our gift boxes are pre-packed, we are currently unable to offer customised gift sets. However, we offer a wide selection of gift boxes suitable for every taste and occasion!
In the unlikely event that you receive a faulty pair of socks or that they develop a hole, please get in touch with our Customer Care team with your order number and a picture of the fault or hole. We will be happy to look into it and, as per our Sock Sure guarantee, we’ll replace any damaged socks within a year of purchase.
Unfortunately due to Brexit local EU duties and taxes will apply on orders exceeding €150.
On these orders, we will offer a Europe Duty Paid service for €40 and you can expect delivery within 1-3 working days. These orders will be sent on a DDP (Delivery Duty Paid) basis, which means that import VAT or duties will be covered and you will not be asked for additional payment upon delivery.
Payments
You can pay for any shop order using a credit card, debit card, Paypal account or Apple Pay on our website.
If you’re signing up for a subscription, however, please note that a credit or debit card is required to set up the regular payment.
If you would prefer to place your order over the phone, simply call our Customer Care team and we’ll be happy to assist you.
Shipping & Delivery
Yes, we ship worldwide!
Please note that due to logistical challenges, we are currently unable to ship to Liberia, Afghanistan, Turkmenistan, Belarus, Russia, Ukraine, Cayman Islands, Dominica, Honduras, Nicaragua, Trinidad and Tobago, French Polynesia and New Caledonia.
We always do our best to ensure you receive your order as quickly as possible. Orders placed before 2.30 pm Monday to Friday will be dispatched the same day. Orders placed after 2.30 pm Monday to Friday will be dispatched the next working day.
Here is our quick reference delivery guide for normal shipping times:
- Location: UK Standard(Evri),
Cost: £3.95,
Estimated Delivery Times: 2-5 working days,
Free Standard Delivery: Orders over £60; - Location: UK Premium Express(DHL),
Cost: £5.95,
Estimated Delivery Times: 1-2 working days; - Location: US Standard,
Cost: $20,
Estimated Delivery Times: 5-8 working days,
Free Standard Delivery: Orders over $125; - Location: US Express,
Cost: $30,
Estimated Delivery Times: 1-2 working days (east coast)
2-3 working days (west coast); - Location: Europe Standard,
Cost: €8,
Estimated Delivery Times: 4-10 working days,
Free Standard Delivery: Orders over $75; - Location: Europe Express,
Cost: €30,
Estimated Delivery Times: 1-3 working days; - Location: Europe Duty Paid,
Cost: €40,
Estimated Delivery Times: 1-3 working days
*ONLY on orders over €150; - Location: Canada Standard,
Cost: £20,
Estimated Delivery Times: 5-8 working days,
Free Standard Delivery: Orders over £100; - Location: Canada Express,
Cost: £30,
Estimated Delivery Times: 1-2-3 working days; - Location: Australia/NZ Standard,
Cost: £20,
Estimated Delivery Times: 5-15 working days,
Free Standard Delivery: Orders over £150; - Location: Australia/NZ Express,
Cost: £35,
Estimated Delivery Times: 2-4 working days; - Location: Hong Kong Standard,
Cost: £20,
Estimated Delivery Times: 5-15 working days,
Free Standard Delivery: Orders over £150; - Location: Hong Kong Express,
Cost: £40,
Estimated Delivery Times: 2-4 working days; - Location: Singapore Standard,
Cost: £20,
Estimated Delivery Times: 5-15 working days,
Free Standard Delivery: Orders over £150; - Location: Singapore Express,
Cost: £40,
Estimated Delivery Times: 2-4 working days; - Location: UAE Standard,
Cost: £20,
Estimated Delivery Times: 5-15 working days,
Free Standard Delivery: Orders over £150; - Location: UAE Express,
Cost: £40,
Estimated Delivery Times: 2-4 working days; - Location: Saudi Arabia Standard,
Cost: £20,
Estimated Delivery Times: 5-15 working days,
Free Standard Delivery: Orders over £150; - Location: Saudi Arabia Express,
Cost: £50,
Estimated Delivery Times: 2-3 working days; - Location: Israel Standard,
Cost: £20,
Estimated Delivery Times: 5-15 working days,
Free Standard Delivery: Orders over £150; - Location: Israel Express,
Cost: £30,
Estimated Delivery Times: 2-3 working days; - Location: ROW Standard,
Cost: £20,
Estimated Delivery Times: 5-15 working days,
Free Standard Delivery: Orders over £150; - Location: ROW Express,
Cost: £40,
Estimated Delivery Times: 2-4 working days;
Once your order is shipped, you’ll receive a confirmation email stating that the parcel has been sent out and providing the tracking details, you’ll then be able to track your order here. If you need any help tracking your order, please do not hesitate to get in touch with our Customer Care team at help@londonsockcompany.com and we’ll be happy to assist you.
Returns
We’re sorry you didn’t love your order, you can return it provided the conditions below are met:
1) You are able to return the products in question to us within 28 days of receipt of your order.
2) Your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.
In case any of the items you purchased are faulty, please get in touch with us at help@londonsockcompany.com and we will be happy to resolve the situation for you.
UK Orders:
You can create a free returns label here: https://www.royalmail.com/track-my-return/create/3611
We will review your return upon receipt and we will issue a refund/exchange in 10 business days.
Should you wish to speed up the process you can send us a picture of the receipt from the post office at help@londonsockcompany.com and we will be able to assist you right away.
International Orders:
Please note that we are currently unable to offer an international freepost returns label, so, unfortunately, we cannot cover the cost of postage, either of your original order or the return. Please get in touch with us at help@londonsockcompany.com so that we can share our returns address with you.
If you want to return a subscription dispatch or if you need any assistance, please get in touch with us at help@londonsockcompany.com
Yes, we offer an extended returns period for all orders placed between the 24th of October and the 24th of December. These orders can be returned until the 31st of January of the following year.
Typically the funds will revert back to your original payment method in 5-10 business days. Should you experience any delays do not hesitate to get in touch at help@londonsockcompany.com
Corporate Gifting, Wedding Styling Service
We offer a range of corporate gifting products to suit every budget, if you are interested in viewing our corporate gifting brochure or want to speak to a member of the team contact us at help@londonsockcompany.com
We would love for London Sock Company to play a part in your big day! If you would like some style advice to find the perfect pair of socks to complement your suit or wedding colours, you can contact us here and we will be happy to help.
Corporate Social Responsibility
Supporting people and helping others Walk Brighter through our Share-a-Pair initiative has been something at the heart of LSC since we began. With every purchase from London Sock Company, we support London-based charity Suited & Booted. Their team work with unemployed, vulnerable and low-income men to dress them in smart clothes (including LSC socks) ready for interviews and next steps in life.
Great news, our Sock Amnesty is on! And this time we have taken it to the next level by partnering with The Reclaimery to repurpose donated socks into warm fingerless gloves for those in need with charity Give Your Best. To learn more about this initiative and The Reclaimery, visit our Sock Amnesty page.
We receive a large number of requests for our support from various organisations, and we are truly grateful to be considered for these wonderful events.
However, as a small business it is not possible for us to honour all of them, and we would not want to arbitrarily choose between all these worthwhile causes. For this reason, we are only able to work with our long-standing charity partners at this time.
We wish you every success!
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